Return Policy

Please note, returns are permitted for refund of product only; original shipping costs will not be reimbursed. Return item(s) must be shipped at the customer's expense in perfect condition within 14 days of receiving the order.

To return item(s) please ship products to the following address listed below with a copy of the original invoice. Additionally, we ask that you fill out this form stating the reason for the return and submit it to Customer Service.

Unit 1, Bittern Place
Coburg Road
London, N22 6TP

A refund will be issued in the original form of payment. We will not refund the original shipping charge with the exception of faulty or incorrectly shipped items. Please note, item(s) returned must be in perfect condition or refund will not be granted.

We do not accept returns for products that were not purchased on carbon38.co.uk

We do not exchange products.